Privacy Policy

ConveyDirect respects your privacy and is committed to handling your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). This policy explains what personal information we collect through this website, how we use it, who we share it with, and the choices and rights you have in relation to that information.

What Personal Information We Collect

When you submit a quote request or contact form on this website, we collect the information you provide directly, which may include your full name, phone number, email address, state or territory, transaction type, and any details you include in a message field. We do not knowingly collect sensitive information through these forms, and we ask that you avoid including sensitive details in free-text fields unless necessary.

We also collect limited technical information automatically when you browse this website, such as the pages you visit, the device and browser you use, and general location information derived from your IP address, through the analytics tools described below.

How We Use Your Information

We use the personal information you submit to respond to your quote request or enquiry, to provide or arrange the provision of conveyancing services you have requested, to communicate with you about your transaction, and to maintain records of our dealings with you. We may also use aggregated, de-identified information to understand how this website is used and to improve its content.

We do not sell your personal information to third parties, and we do not use it for purposes unrelated to responding to your enquiry or providing conveyancing services without your consent.

How We Store and Protect Your Information

Personal information submitted through this website is stored and processed using reputable third-party service providers, as described below. We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification or disclosure, including through the use of secure hosting and restricted access to systems containing personal information.

No method of electronic transmission or storage is completely secure, and while we take reasonable precautions, we cannot guarantee absolute security of information transmitted to us over the internet.

Third Parties We Work With

Form submissions on this website are processed using Web3Forms, a third-party form delivery service that receives the information you submit and forwards it to our team by email. Web3Forms processes this information solely to deliver your enquiry to us and does not use it for any other purpose on our behalf.

We use Google Analytics to understand how visitors use this website, including which pages are viewed and how visitors arrive at the site. Google Analytics collects information through cookies and similar technologies, and Google's own privacy practices govern how that information is handled by Google.

Cookies and Analytics

This website uses cookies set by Google Analytics to collect anonymised or pseudonymised usage statistics. Cookies are small text files stored on your device that help us understand aggregate visitor behaviour. You can control or delete cookies through your browser settings, and disabling cookies will not prevent you from using this website, although some analytics functionality may be affected.

Your Rights Under the Australian Privacy Principles

Under the Australian Privacy Principles, you have the right to ask us what personal information we hold about you, to request access to that information, and to request that we correct it if it is inaccurate, out of date or incomplete. You may also raise a concern with us about how your personal information has been handled.

To make a request or raise a concern, please get in touch using the details on our contact page. We will respond to reasonable requests within a reasonable timeframe and, where we are unable to provide access or make a correction, we will explain the reason.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal obligations. The current version will always be available on this page.

Contact Us

If you have any questions about this privacy policy or how your personal information is handled, please visit our contact page to get in touch with our team.